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FRANCHISE
AUDITS & REVIEWS
One of the fundamental needs of any chain business
is that product and service delivery standards
are just that - standard. McDonald's is often
cited when franchising is being discussed and
we are going to do it again. One of McDonald's
secrets of success has been consistency of standards.
No matter where you go in the world, you can expect
your Big Mac to taste the same and the cleanliness
of the store to be to a high standard.
Whether you setting
up a new franchise network, or your business has
been going for years, getting your franchisees
up to standard and keeping them there is one of
the key challenges for any franchisor.
We provide a range
of audit services for recently setup or well established
franchised outlets to ensure standards are met
and maintained. We use a combination of formalised
audits and Mystery Shopper programmes on a regular
basis - with formal reports back to the franchisor
and coaching for the franchisee to help them get
to standard.
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